How to Fix “Ink Cartridge Failure” Problem in HP Officejet Pro 8100 ePrinter

January 22, 2014 No Comments

The HP Officejet Pro 8100 ePrinter is an ideal inkjet printing device that delivers reliable and affordable printing of professional-quality color to increase any businesses’ productivity. It also boasts of its advanced features that include networking for printer users to be able to share the device via the same network connection and its mobile printing capability that lets you print documents from any mobile devices including smartphones and tablets.

This printer model works with replacement ink cartridges, HP 950XL, 951XL inks: HP CN045AN black ink, HP CN045AN cyan ink, HP CN045AN yellow ink and HP CN045AN magenta ink. And if you own an HP Officejet Pro 8100, then you might find this topic interesting. Here’s a compilation of solution on how you can fix your HP Officejet Pro 8100 ePrinter if it happens to show an “Ink Cartridge Failure” or “Incompatible Ink Cartridges”, or “Ink Cartridge Problem” error message on your desktop.

Solution One – Check if the cartridges are installed correctly

  1. Open the front cover of your printer where you can access the cartridge carrier. The carriage will move automatically to the middle of the product. Wait till the carriage is idle and silent before proceeding to the next step.download (7)
  2. Check that the colored dot on the cartridge label matches the colored dot on the carriage slot.
  3. Next step is to push in on the front of the cartridge to release it, and then pull the cartridge toward you to remove it from the slot.
  4. Carefully insert the cartridge into its slot and then gently push it forward until you hear it click in its place.download (8)
  5. Repeat those steps for other cartridges, if necessary.
  6. Then close the product lid and the cartridge access door.

Solution Two – Check the carriage latch

  1. Open the cartridge access door and the product lid. The carriage will move automatically to the middle of the product. Wait till the carriage is idle and silent before proceeding to the next step.
  2. Make sure that the carriage latch is down. If the carriage latch is up, if that’s the case then press it down until it clicks.download (9)
  3. Lastly, close the product lid and the cartridge access door.

Solutions Three – Remove, inspect, and clean the problem cartridge

  1. Remove and inspect the cartridge. (1) Turn on the printer then open the access door and the product lid. The carriage will move automatically to the middle of the product. Wait till the carriage is idle and silent before proceeding to the next step. (2) Push in on the front of the cartridge to release it then pull the cartridge toward you to release it from its slot. And (3) inspect the cartridge if it has ink buildups or debris.
  2. Clean the cartridge electric contacts. (1) Use a clean, lint-free cloth then wipe the copper-colored contacts on the cartridge. (2) Then carefully reinsert the cartridge into its coordinate color-coded slot and then gently push it forward till it clicks into its place.download (11)
  3. Repeat these steps for the other ink cartridges.
  4. Close the product lid and the cartridge access door.

Solution Four – Repeat the cartridge cleaning steps

  1. If the error message still displays on the product control panel, repeat the cartridge cleaning steps in the previous solution.

Solution Five – Replace the problem cartridges

  1. Press the Power button to turn on the product.
  2. Open the cartridge access door and the product lid. The carriage will move automatically to the middle of the product. Wait till the carriage is idle and silent before proceeding to the next step.download (7)
  3. Push the old cartridge inward to release it then pull it toward yourself to release the cartridge from its slot.
  4. Remove the new HP 950XL, 951XL ink from its packaging.
  5. Then slide the new cartridge into its slot then gently push it forward until the cartridge clicks into its place.download (8)
  6. Repeat these steps for the other cartridges that you want to replace.
  7. Then close the product lid and the cartridge access door.

Solution Six – Service the printer

If all the solutions didn’t work out then the final solution is to call the HP Support Center and ask for their assistance to fix it.

Solutions & Images Credits from HP Support Center

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