The Importance of Customer Service for TonerBoss.comMay 21, 2013 No Comments
Mostly anyone will agree that customer service is one of the most important parts of a business. It is an overall activity performed dutifully to identify and satisfy the customers needs. According to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction—that is, the feeling that a product or service has met the customer expectation.”
Today’s business competition is tougher. If you can’t provide good products and services when consumers wants them, there will be other businesses ready to fill this void. You’re business isn’t a monopoly. And its likely improbable to get another chance once you miss the opportunity This is something you should take note cause if you ignored it, you might find yourself and your business crumbling down.
According to researches, the average person who had experienced a bad customer service tells it to at least nine people and 13% of complaints share their experiences to more than 20 other people. Think about that! The quality of your customer service can make or break your business. Without exceptional customer services, clients will not return, even mediocre support won’t keep your customers either. Customers will only want nothing but the best.
So now that you have an idea about the importance of customer service, you might be wondering what you can do about it. How can you improve your customer service? How is it possible to delight customers especially those finicky and hard-to-please ones? You might be thinking now of a hundred ways to improve your customer service or seek an advice from an marketing expert but actually you don’t need to go as far as that. Of all the articles and contents I have gone through, only one piece of advice has stand out and that’s to “always try to put yourself in your customer’s shoes.”
That’s it, as easy as that. When you become acquainted to your customer’s point of view, everything else follows. You will easily understand the reasons for their feedback either good or bad, their feelings, and their needs. When you become aware of these things, it will seem effortless for you to identify the problems and provide solutions for your customers thus providing an excellent customer service. Make your customers feel special because their the ones who’s going to mold your business’ future and success so take care of them.
TonerBoss, as your trusted online retailer of quality compatible HP toners and printer supplies for known major brands, takes it seriously in providing the best customer service for you. We strive to make your buying experience as easy and pleasant as possible. Although we try to avoid the need to return or exchange items, we know everything may not go right every time. We created this Returns and Exchanges to make returns and exchanges has hassle-free for you as possible.
TonerBoss is top-rated in many e-commerce review sites and by the Better Business Bureau. We also actively solicit feedback from our website visitors to provide another vehicle for you to reach us and help us improve.