Complaints – How Can We Help You

May 31, 2012 No Comments

how can tonerboss help youFor ten years, have been providing reliable and durable compatible toner cartridges and ink cartridges to value-conscious customers. Our product line covers compatible toners for known printer brands like Brother, Canon, Samsung, Sharp and of course, HP. TonerBoss is also an ideal shop to buy original Xerox toner cartridges, printer supplies and solid inks.

TonerBoss aims to stand out among other toner cartridges in the market with three things: (1) Premium Performance Guarantee, (2) Customer Service Champion, and (3) 1 Year Warranty. And at TonerBoss, we’re always looking for the best way to serve our customers, that’s why we encourage you and our customers to submit their feedback regarding our products. And just to be fair, we just don’t give importance to great reviews, we also prioritize complaints to immediately take an action and solve our customers’ problem.

In this article, we’re going to discuss about those complaints and the things TonerBoss to help you, staying true to our promise of bringing our customers 100% satisfaction.

  • Date: 12/07/2010 – Complaint from R. Smock,

“Tried to get USPS shipping and it only error ed out many times and was quite frustrating!”

TonerBoss: Just to ensure our customers, our USPS is working properly. If things like this occur, it may have been a result of a fluctuation in your internet connection or a system upgrade is taking place. System upgrades happen to major sites like Facebook, Yahoo or Youtube, to bring develop and improve their sites for the customers.

“The products work and are significantly less expensive. I’ve never received a promotional gift from them in the span of about 3 orders and they are always advertising them, kind of misleading or broken apply coupon box on website.”

TonerBoss: TonerBoss do offer coupons and promos for our customers to save more money. Customers can be updated with the latest discount promos by subscribing to our TonerBoss Newsletter. To know more, you can read this article regarding our TonerBoss coupons: How To Get TonerBoss Coupons Sent Straight to Your Inbox.

  • Date: 10/12/2004 – Complaint from Benji McKinney,

“All refurb toner cartridges we received from Tonerboss leaked into our machine (caused costly repairs) and didn’t print the quality the company had promised.”

TonerBoss: TonerBoss firmly stand by our policy of a free replacement within 1 year of purchase or a full refund within 30 days of purchase for all defective cartridges. You can contact our customer care department at Just this year, TonerBoss introduced the Hassle-Free Return Policy to work together with our 1-Year Money Back Guarantee. This policy allows you to return our products if ever you are dissatisfied with their performance and will ship a replacement to you with no extra cost and no questions asked.


Here at TonerBoss, good customer service is not enough. We strive for excellent service for your 100% satisfaction. We will prioritize your needs, questions and problems. You may contact us via Toll free number 1-877-212-3809 or Chat Live with one of our agents who are ready to assist you here. You may also drop us a quick note at Our office hours are from Monday to Friday 9:00 am to 12 pm / 1 pm to 5:00 pm PST.

At TonerBoss, we value our customers confidence and convenience.

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